Returns and refunds
You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition and packaging. Refunds will be issued to the original method of payment.
We don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.
1 – Register
For a faster refund you can register your request for a return on our site, under ‘MY ACCOUNT / MY RETURNS‘. Sign into your account and under My Returns, select the order number containing the items you would like to return. Click on the “Process a Return” button and choose the reason for return.
2 – Prepare
With a stick label parcel ( that you will receive by mail) , you prepare the original box to send to the nearest UPS store
– From the rest of the world: send back the parcel using the return method of your choice to the following address:
Cheri et chérie SL
Calle Ramon Gomez de la Serna, 22
3 – Send
Attach the return label to your parcel and take it to the nearest UPS store
14 days to change your mind
If you decide to return your article you can contact our service of returns firstname.lastname@example.org with your order number, the date of the order and your adress.
to return it`s free
From 100 EUR order our returns are free. Once you send your mail you will receive the sticky label to put on your box.
Once we received your box we send you the mail of confirmation and you will be refund the same day.
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