Returns and refunds

You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition and packaging. Refunds will be issued to the original method of payment. 

We don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.

1 – Register
For a faster refund you can register your request for a return on our site, under ‘MY ACCOUNT / MY RETURNS‘. Sign into your account and under My Returns, select the order number containing the items you would like to return. Click on the “Process a Return” button and choose the reason for return.

2 – Prepare

With a stick label parcel ( that you will receive by mail) , you prepare the original box to send to the nearest Mondial Relays Pick Up Store. 

Send back the parcel to the following address:

Cheri et chérie SL

Icône Paris

Calle Ramon Gomez de la Serna, 22


3 – Send
Attach the return label to your parcel and take it to the nearest store which is indicated in the mail.